Frequently Asked Questions
Answers to common questions about registration, documents, payments, and security.
Click "Get Started" or "Create Your Account" on any page, then fill in your name, email, mobile number, country, and a password. You will be signed in immediately after registering.
Yes, a one-time registration fee is required. Once you are signed in, go to the "Payments" section to view the fee amount and complete your payment.
You can upload your passport, iqama/national ID, visa, work permit, and other supporting documents in PDF, JPG, JPEG, PNG, or WEBP format, up to 10 MB per file.
Every uploaded document is encrypted at rest using AES-256 before it is stored. Files are only decrypted on-the-fly for you or an authorized administrator when explicitly requested.
Our admin team reviews newly uploaded documents as part of their regular verification queue. You will receive an in-app notification as soon as a document is verified or rejected, along with any remarks.
The portal tracks expiry dates on your documents and sends you an in-app notification when a document is approaching its expiry date, so you can renew it in time.
Use the "Forgot Password" option on the sign-in page to reset your password and regain access to your account.
Yes. The entire portal, including the public website and your dashboard, is fully responsive and works on mobile, tablet, and desktop screens.
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